Faqs
What Types of Payment Do You Accept?
Blauz & More accepts a wide range of payment options for your convenience. You can pay using major credit and debit cards including Visa, MasterCard, and American Express. We also support UPI payments, select digital wallets, and net banking. All transactions are processed through secure gateways via Shopify, and we receive payment through them. If you run into any payment issues, our support team is happy to help.
How Can I Track My Order?
Once your order is confirmed, you’ll receive an email with a tracking link and shipping details. You can use this link to monitor your order in real time from dispatch to delivery. Tracking typically becomes active within 24 hours of shipping. If your tracking information hasn't been updated or you're unsure where your package is, just reach out to us. We’ll gladly look into it for you.
What is your return & exchange policy?
We allow exchanges only within 5 days of receiving the goods. The item should be in original condition, unwashed, and with all the labels intact. The customer is responsible for the cost of returning the garment. Accessories and sale items are not eligible for returns. To initiate an exchange, simply contact our customer support with your order details. Once we receive the item back and inspect it, we’ll send out the new size.
How Can I Contact Customer Service?
You can reach our customer service team through email or WhatsApp, whichever is easier for you. We’re available Monday to Saturday during standard business hours, and we aim to respond within 24 hours. Our contact details are listed on the website’s "Contact Us" page. For quicker help, please include your order number and a brief description of the issue.
Do you have a physical store where we can try the dresses?
Blauz & More currently operates as an online-only store, which allows us to bring our designs to more people at better prices. While we don't have a physical store at the moment, we offer detailed size charts and styling advice to help you shop confidently. Keep an eye on our announcements in case pop-ups or trial events come up in your city.
Do you have a sizing chart I can refer to before making the purchase?
Yes, we provide a detailed sizing chart on every product page. It includes body measurements in inches or centimeters so you can find the most accurate fit. We strongly recommend checking the chart before placing your order, especially if you're new to our brand or shopping a new style. If you're still unsure, feel free to reach out with your measurements and we’ll guide you.
What are the terms and conditions on a gift card?
At present, we do not have gift cards.
I think I got the sizing wrong on my order, can I exchange it for a different size?
Yes, exchanges are allowed within 5 days of delivery, provided the item is unworn and in its original condition. Just reach out to our team with your order number and the size you’d like instead. We’ll guide you through the process and help ensure the exchange goes smoothly. The customer is responsible for the return shipping costs.
How do I know which size fits me?
Start by referring to the sizing chart on the product page, which gives measurements for each size. If you’re between sizes, consider the fit style of the item—whether it’s designed to be fitted or flowy. You can also send us your bust, waist, and hip measurements and we’ll recommend the best size for you. We want your fit to feel just right.
How do I care for my Blauz & More items?
Most of our pieces are made from delicate fabrics and deserve gentle care. We recommend hand-washing in cold water or using a mild cycle on your machine with colors. Avoid wringing out the fabric and let items air-dry flat when possible. A care label is attached inside every garment, so be sure to follow those instructions for best results.